Bilingual Customer Service Representative

RecordQuest is seeking an intelligent, hardworking, energetic, people-person for our full-time Bilingual Customer Service Representative positions. Excellent communication skills and multitasking are necessary for this growing Release of Information company.


  • Answer incoming phone calls and receive on-site visitors
  • Respond to phone calls and email inquiries regarding medical record requests for record status, concerns, issues, etc.
  • Research patient record information and medical records to resolve issues
  • Maintain quality and production standards as defined by client contract and/or management determination of the need
  • Manage time adequately to ensure proper turnaround for all tasks such as customer service requests, follow-up, and feedback
  • Work with teammates and manager to ensure the needs of the client are being met
  • Assist in the development of process improvement initiatives
  • Communicate with clients, internal staff, vendors, and RecordQuest through various communication channels such as phone, fax, physical mail, and email
  • Respond to client requests in a timely and professional manner
  • Package and/or post and receive mailings and other physical correspondences
  • Organize and release records via email, physical mail, and fax
  • Manage inventory and order approved supplies as needed
  • Process client payments


  • Bilingual in Spanish and English
  • Successfully completes all training programs as required
  • Acts in accordance with all HIPAA Privacy and Security guidelines to ensure confidential handling of protected health information
  • Execute prompt analytical decision making/research with specific attention to detail
  • Comply with State laws, policy, and company procedures
  • Utilize specified phone call production tracking and reporting procedures
  • Excellent communication and customer service skills to assist clients via phone and email
  • Excellent computer and keyboarding skills
  • Learn and use corporate proprietary software and/or 3rd party tools
  • Strong ability to multitask and demonstrate critical thinking skills
  • Experience working with Google Suite, Microsoft Word, and Excel
  • Experience with HIPAA, the Release of Information process, medical records, and/or physician practice operations is highly preferred

Starting Wage:  $16.00+/hour based on experience

Please attach your resume with your response below.

Full Time

Eligible for health benefits and paid time off.

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