ROI Specialist – Remote Processor

NOTE: This is a remote (at-home) local (i.e. Charleston, SC, and surrounding area) position. Candidates not living in (or relocating to) the Charleston, SC area will not be considered.

RecordQuest is seeking highly motivated, experienced medical records professionals for our two (2) Release of Information Specialist – Remote Processor positions.

This position is responsible for processing all release of information (ROI) requests in a timely and efficient manner. Attention to detail and accuracy are paramount. The individual must, at all times, protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases are in compliance with the request, authorization, company policy, and HIPAA regulations.


  • Securely access facility/client EHR systems
  • Learn various client EHR systems and technological infrastructures
  • Understand various patient record requests and understand the various entities requesting patient records
  • Identify inaccuracies and/or omissions within patient record requests
  • Understand and navigate RecordQuest proprietary software
  • Report request information problems, issues, or questions to ROI Quality and Engagement Manager
  • Meet daily and weekly productivity goals
  • Work with IT Support Specialist and/or IT Business Unit to troubleshoot technological hardware or software issues


  • Experience reading, understanding, and responding to requests for medical records
  • A solid understanding of HIPAA regulations
  • Strong computer and keyboarding skills
  • Attention to detail and goal-oriented
  • Excellent reading comprehension and critical thinking skills
  • Dedication to productivity and a professional attitude
  • Previous release of information, medical records, or related experience in a healthcare environment is preferred

Starting Salary:  $15.00+/hour based on experience

Please attach your resume with your response below.

Eligible for health benefits and paid time off.

Apply for this job

  • Drop files here or
    Accepted file types: pdf, doc, docx, Max. file size: 128 MB.
      (Choose file to upload - .pdf, .doc, .docx only)
    • This field is for validation purposes and should be left unchanged.

    Test Drive Our Services

    Kick the tires. Check the lights. Look under the hood. Take it for a spin around the block. Discover why so many healthcare professionals are switching to RecordQuest for their health information needs.

    Test Drive

    Start typing and press Enter to search