Questions and Answers

Typically, the expense of our Release of Information service is covered by fees charged to the requesting entities (e.g. attorneys and insurance companies). However, in instances where there is a low ratio of billable to non-billable requests, costs may be billed directly to our clients.

Many facilities are not aware of the potentially significant fines (often exceeding $10,000) due to non-compliant ROI processes and private patient information breaches. Carefully documented procedures and detailed disclosure logs are vital to compliance. Our ROI services follow a highly-transparent and thorough compliance process that sets us apart from others in the marketplace.

SOC 2 certification signifies that an organization has successfully demonstrated that it meets rigorous security standards for protecting sensitive patient data. The achievement validates RecordQuest’s commitment to maintaining strong controls, consistent monitoring, and compliance with industry best practices.

RecordQuest’s ROI services work seamlessly with all EHR systems. Our dedicated, in-house IT support staff is available throughout the onboarding and training process.

With our Remote ROI Service, each record released follows a rigorous quality and assurance process and is reviewed by a minimum of two ROI specialists. For a facility utilizing our Share Service, after submission by your staff, each release is thoroughly reviewed by one of our Quality Assurance Specialists.

With our tracking abilities, you can follow a request through every step of the ROI process and even see who is interacting with the request.

Our software platform quickly identifies duplicate requests preventing re-work and lost productivity.

Any errors or inconsistencies within a patient record are flagged and placed into review status where a compliance manager evaluates the issue. Incorrect pages in a submission are removed and quarantined.

Yes. Our Client Experience and IT staff guide facilities and their staff through the natural process of implementing our services.

Records are securely archived indefinitely or we have the ability to comply with your record retention policies.

The onboarding process is an efficient and timely process. Depending on your EHR system, record submission and the review process can commence within 5-7 business days.