Questions and Answers
Each healthcare facility has its own set of challenges when working through the ROI process. Here are answers to some common release of information questions we have received over the years.
What is the cost of RecordQuest’s services?
Typically, the expense of our Release of Information service is covered by fees charged to the requesting entities (e.g. attorneys and insurance companies). However, in instances where there is a low ratio of billable to non-billable requests, costs may be billed directly to our clients.
Is my current ROI process HIPAA Compliant?
Many facilities are not aware of the potentially significant fines (often exceeding $10,000) due to non-compliant ROI processes and private patient information breaches. Carefully documented procedures and detailed disclosure logs are vital to compliance. Our ROI services follow a highly-transparent and thorough compliance process that sets us apart from others in the marketplace.
What does it mean to be SOC 2 Certified?
SOC 2 certification signifies that an organization has successfully demonstrated that it meets rigorous security standards for protecting sensitive patient data. The achievement validates RecordQuest’s commitment to maintaining strong controls, consistent monitoring, and compliance with industry best practices.
Is RecordQuest compatible with my EHR system?
RecordQuest’s ROI services work seamlessly with all EHR systems. Our dedicated, in-house IT support staff is available throughout the onboarding and training process.
Are patient protected health information (PHI) records reviewed by only one person prior to being released?
With our Remote ROI Service, each record released follows a rigorous quality and assurance process and is reviewed by a minimum of two ROI specialists. For a facility utilizing our Share Service, after submission by your staff, each release is thoroughly reviewed by one of our Quality Assurance Specialists.
Can I see the progress of a record request during the ROI process?
With our tracking abilities, you can follow a request through every step of the ROI process and even see who is interacting with the request.
How are duplicate records handled?
Our software platform quickly identifies duplicate requests preventing re-work and lost productivity.
What if there is an error in the patient record or request?
Any errors or inconsistencies within a patient record are flagged and placed into review status where a compliance manager evaluates the issue. Incorrect pages in a submission are removed and quarantined.
Is there training included with RecordQuest’s services?
Yes. Our Client Experience and IT staff guide facilities and their staff through the natural process of implementing our services.
Is there a historical archive of records released for individual facilities?
Records are securely archived indefinitely or we have the ability to comply with your record retention policies.
How long does the onboarding process take for a RecordQuest service?
The onboarding process is an efficient and timely process. Depending on your EHR system, record submission and the review process can commence within 5-7 business days.
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