Refund and Cancellation Policy

Cancellation Policy

Cancellations are permitted prior to the fulfillment of the record request. If you wish to cancel your request, please contact us as soon as possible to prevent the processing of your records. Once records have been fulfilled, cancellations cannot be honored.

Refund Policy

We offer full or partial refunds under the following circumstances:

1. Incorrect Statutory Fees Applied: If we determine that incorrect statutory fees were charged for your request, we will issue a refund or adjust the charges accordingly.
2. Records Did Not Match Requested Information: If the records produced do not match the information you specifically requested, a partial or full refund may be issued, depending on the discrepancy and the circumstances.
3. Amount Charged to Credit Card Did Not Match Invoice: If there is a discrepancy between the amount charged to your credit card and the amount stated on your invoice, we will issue a refund for the difference or apply the correct charge.

Requesting a Refund

To request a refund, please contact our customer service team with the following information:

• Your full name and contact information
• The invoice number (RQ-ID)
• A description of the issue that requires a refund

Refund requests will be reviewed and processed within 10 business days of submission. Approved refunds will be credited back to the original method of payment.

Exclusions

Refunds or cancellations may not be granted in cases where:

• The request has already been correctly fulfilled.
• The statutory fees were applied correctly according to governing laws.

If you have any questions or concerns regarding this policy, please reach out to our support team at help@recordquest.com.