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Customer Service

Home » Blog » Customer Service
How to Exhibit Empathy and Compassion with Patients During COVID

How to Exhibit Empathy and Compassion with Patients During COVID

January 19, 2022  Customer Service, Patients

Now that “two weeks to flatten the curve” has turned into almost two years of living in a global pandemic, people are starting to feel burnout.

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The Best Phone Communication Techniques When Speaking to Patients

The Best Phone Communication Techniques When Speaking to Patients

October 1, 2021  Customer Service, Operations
How to Diffuse a Frustrated Patient

How to Diffuse a Frustrated Patient

April 23, 2021  Customer Service, Patients
How to Deal with Your Backlog of Patient Record Requests

How to Deal with Your Backlog of Patient Record Requests

January 25, 2021  Customer Service, Medical Records, Operations
Communication is Key to Patient Retention

Communication is Key to Patient Retention

December 22, 2020  Customer Service, Patients
6 Tips to Successfully Deal with Impatient Requesters

6 Tips to Successfully Deal with Impatient Requesters

August 25, 2020  Customer Service
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