As a healthcare provider, the Release of Information (ROI) process is essential for supporting your patients. Unfortunately, this process can become overwhelming and complicated if you aren’t careful.

Even though it may seem daunting to keep up with these challenges while also protecting your patients’ privacy, there are solutions to streamline the ROI process – proper software.

‘Must-have’ Features

What features should you look for in ROI software? Well, here are a few essential features that should be included with the software your ROI provider provides:

Compliance: Whenever a patient’s protected health information (PHI) is accessed and transferred, strict HIPAA guidelines and protocols need to be met. Although how a user meets these guidelines may not be visibly noticeable when using the software, this feature is critical for organizations to meet (and exceed) these compliance standards and keep patient information safe.

Reporting: How easy is it to see the activity that is happening with patient health records? If you want to find how long a request is taking to get processed or where in the ROI process a request is, you need to have detailed reporting. This knowledge base will allow you to communicate with requesters and patients accurately.

Reduced Review Times: How long does it take for you to process requests currently? This process can be one of the most time-intensive aspects of ROI. The right software will reduce manual hours and automate certain parts when completing requests. Leveraging software saves time for your office staff and decreases the time it takes to deliver records to requesters.

Usability: When choosing an ROI vendor, make sure their software is easy and user-friendly. An intuitive platform can simplify request submissions for your staff. As with any software introduced to an organization, the quicker your team can understand it, the faster they can utilize it.

Scalability: Even if you are a relatively small medical practice, you need software to grow with your company in the future. As your patient base increases and you consider expanding to new locations, it’s crucial to have a scalable software platform for managing requests. It will save you money and time in the future.

Relevance: As healthcare regulations often change, private practices must keep up with these requirements. Knowing that these regulations are systematically kept up-to-date within the software provides you confidence and ease of mind to focus on your patients.

These combined features can have a powerful impact on improving your ROI process and optimizing your office organization. Having the right tools and service from the outset sets the foundation to keep up with ongoing requests in the future.

The Right Software Will Positively Impact Your Business

Trusted tools and useful organizational techniques go a long way to ensure that your organization can thrive and treat patients appropriately. It’s possible to maintain a quality healthcare practice that balances HIPAA regulations with positive patient experience.

Since records requests are an unavoidable aspect of the healthcare industry, it makes sense that you should invest in the right tools to support your current ROI needs – and anticipated changes in the future.